Free shipping to Lima on purchases over S/. 200

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Return and guarantee policies

The deadline to exchange a puzzle purchased on www.limapuzzle.com is 7 business days after receiving it. It is essential to have the purchase voucher and that the product has not been opened and is in perfect condition.

The exchange of one puzzle model for another can be requested through limapuzzle@hotmail.com indicating the data entered in www.limapuzzle.com at the time of purchase (name and surname, identity document, telephone, shipping address, date of purchase and email), you must also attach the purchase voucher and detail the reason for the change. No money refunds are made.

Lima Puzzle puzzles have a 30-day warranty for manufacturing or origin faults. The guarantee can be requested through limapuzzle@hotmail.com indicating the data entered in www.limapuzzle.com at the time of purchase (name and surname, identity document, telephone, shipping address, date of purchase and email) Likewise, you must attach the purchase voucher and detail the damage to the puzzle. When the claim is approved Lima Puzzle will be responsible for replacing the failed puzzle with a new one. The customer must deliver the failed product in exchange. The warranty does not cover damage or failure due to misuse of the product.

 

Lima Juegos EIRL
RUC 20605934855
limapuzzle@hotmail.com

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